General Terms and Conditions

1. Scope of application

The General Terms and Condi­tions ("GTC") govern the treatment relati­onship between Aesthetics Medical AG and the customer (for reasons of better reada­bility, the simul­ta­neous use of female and male language forms is dispensed with in the following). They are an integral part of the contract between the two parties and can be viewed on the website of Aesthetics Medical AG ( Amend­ments and additional agree­ments require written confir­mation by Aesthetics Medical AG. The GTC are valid indefi­nitely, unless they are amended in writing by both parties. Should any provision of the GTC be invalid, this shall not affect the validity of the remaining provisions. 

2. Conclusion of contract

The customer commis­sions Aesthetics Medical AG after receiving detailed infor­mation about the planned treatment. The customer is informed about risks, side effects and data protection regula­tions. They must sign the terms and condi­tions of the contract, the decla­ration of consent and the "Personal data/​data protection decla­ration" form.

3. Liability

a) Aesthetics Medical AG is only liable for direct damages caused by inten­tional or grossly negligent acts. Any further liability of Aesthetics Medical AG is excluded, as well as for auxiliary persons and - irrespective of the legal grounds - indirect damages or conse­quential damages, insofar as this does not conflict with mandatory law.

b) All Aesthetics Medical AG treat­ments are carried out in accordance with the current state of science and medical standards. Despite careful execution of the agreed treatment, no guarantees can be given, especially not for an aesthetic result. The respective pre- and post-treat­ments must be strictly adhered to and carried out in accordance with the instruc­tions of the treating persons. This also includes regular follow-up checks. Otherwise, any claim for correc­tions or follow-up treat­ments will lapse.

4. Data protection

Aesthetics Medical AG attaches great importance to the protection of personal data and acts in accordance with Swiss data protection laws. Aesthetics Medical AG collects, processes (stores) and uses personal data exclu­sively in strict compliance with Swiss data protection legislation.

5. Release from medical or profes­sional secrecy

In order to carry out treat­ments, Aesthetics Medical AG may require health infor­mation that is subject to profes­sional secrecy (Art. 321 Swiss Criminal Code). Customers expressly release doctors and employees of Aesthetics Medical AG from profes­sional secrecy with regard to the infor­mation provided. 

6. Prices and terms of payment

a) Before starting a treatment, Aesthetics Medical AG conducts a personal consul­tation with the client to discuss all aspects of the planned treatment, risks, side effects and the expected costs. The prices are based on the time required, the type of treatment and any individual wishes. The customer is aware that the costs are not covered by health insurance and must be borne by the customer.

b) After the initial consul­tation, a flat fee of CHF 150 is charged to each client. This fee covers the costs of the initial consul­tation, the answering of questions and the study of any previous files. If the client decides to have the treatment carried out by Aesthetics Medical AG after clari­fi­cation, this flat fee (CHF 150.00) will be deducted from the total amount.

c) In the event of an appointment cancel­lation for the initial meeting or follow-up meetings, this must be made at least 24 hours before the scheduled appointment. Cancel­la­tions must be commu­ni­cated by email or WhatsApp. If an appointment is not kept without timely cancel­lation and no repla­cement customer can be found, Aesthetics Medical AG will retain the flat fee of CHF 150 to cover the costs incurred.

d) The same provision in section 6b also applies to treatment appoint­ments. Cancel­la­tions must be made by email or WhatsApp at least 24 hours before the appointment. 

e) The amounts invoiced by Aesthetics Medical AG must be paid within the specified period - usually within 10 days. Default interest or other costs may be incurred in the event of late payment.

f) If the customer does not comply with the payment deadlines, default interest of 5% shall be owed from the due date without further reminder. In addition, a processing fee of CHF 20.00 will be charged for each reminder.

g) In the event of non-fulfilment of the above payment condi­tions, Aesthetics Medical AG reserves the right to provide outstanding treat­ments only against advance payment. 

h) If the customer does not settle the outstanding amount after a reasonable reminder period has expired, Aesthetics Medical AG reserves the right to initiate debt collection proce­e­dings without further notice or to assign the claim to a debt collection agency. The customer agrees to the forwarding of the data necessary for processing (with express release from the duty of confi­den­tiality). The right to withdraw from the contract is expressly reserved.

i) Aesthetics Medical AG reserves the right to provide all services only against advance payment.

7. Jurisdiction/​Applicable law

The place of juris­diction for all disputes arising from contracts with Aesthetics Medical AG is Zurich. Swiss law shall apply exclu­sively. The customer agrees that his digital signature is equivalent to a handwritten signature and is accepted for consents and any further decla­ra­tions to Aesthetics Medical AG.