General Terms and Conditions
1. Scope of application
The General Terms and Conditions ("GTC") govern the treatment relationship between Aesthetics Medical AG and the customer (for reasons of better readability, the simultaneous use of female and male language forms is dispensed with in the following). They are an integral part of the contract between the two parties and can be viewed on the website of Aesthetics Medical AG (https://aestheticsmedical.ch/). Amendments and additional agreements require written confirmation by Aesthetics Medical AG. The GTC are valid indefinitely, unless they are amended in writing by both parties. Should any provision of the GTC be invalid, this shall not affect the validity of the remaining provisions.
2. Conclusion of contract
The customer commissions Aesthetics Medical AG after receiving detailed information about the planned treatment. The customer is informed about risks, side effects and data protection regulations. They must sign the terms and conditions of the contract, the declaration of consent and the "Personal data/data protection declaration" form.
3. Liability
a) Aesthetics Medical AG is only liable for direct damages caused by intentional or grossly negligent acts. Any further liability of Aesthetics Medical AG is excluded, as well as for auxiliary persons and - irrespective of the legal grounds - indirect damages or consequential damages, insofar as this does not conflict with mandatory law.
b) All Aesthetics Medical AG treatments are carried out in accordance with the current state of science and medical standards. Despite careful execution of the agreed treatment, no guarantees can be given, especially not for an aesthetic result. The respective pre- and post-treatments must be strictly adhered to and carried out in accordance with the instructions of the treating persons. This also includes regular follow-up checks. Otherwise, any claim for corrections or follow-up treatments will lapse.
4. Data protection
Aesthetics Medical AG attaches great importance to the protection of personal data and acts in accordance with Swiss data protection laws. Aesthetics Medical AG collects, processes (stores) and uses personal data exclusively in strict compliance with Swiss data protection legislation.
5. Release from medical or professional secrecy
In order to carry out treatments, Aesthetics Medical AG may require health information that is subject to professional secrecy (Art. 321 Swiss Criminal Code). Customers expressly release doctors and employees of Aesthetics Medical AG from professional secrecy with regard to the information provided.
6. Prices and terms of payment
a) Before starting a treatment, Aesthetics Medical AG conducts a personal consultation with the client to discuss all aspects of the planned treatment, risks, side effects and the expected costs. The prices are based on the time required, the type of treatment and any individual wishes. The customer is aware that the costs are not covered by health insurance and must be borne by the customer.
b) After the initial consultation, a flat fee of CHF 150 is charged to each client. This fee covers the costs of the initial consultation, the answering of questions and the study of any previous files. If the client decides to have the treatment carried out by Aesthetics Medical AG after clarification, this flat fee (CHF 150.00) will be deducted from the total amount.
c) In the event of an appointment cancellation for the initial meeting or follow-up meetings, this must be made at least 24 hours before the scheduled appointment. Cancellations must be communicated by email or WhatsApp. If an appointment is not kept without timely cancellation and no replacement customer can be found, Aesthetics Medical AG will retain the flat fee of CHF 150 to cover the costs incurred.
d) The same provision in section 6b also applies to treatment appointments. Cancellations must be made by email or WhatsApp at least 24 hours before the appointment.
e) The amounts invoiced by Aesthetics Medical AG must be paid within the specified period - usually within 10 days. Default interest or other costs may be incurred in the event of late payment.
f) If the customer does not comply with the payment deadlines, default interest of 5% shall be owed from the due date without further reminder. In addition, a processing fee of CHF 20.00 will be charged for each reminder.
g) In the event of non-fulfilment of the above payment conditions, Aesthetics Medical AG reserves the right to provide outstanding treatments only against advance payment.
h) If the customer does not settle the outstanding amount after a reasonable reminder period has expired, Aesthetics Medical AG reserves the right to initiate debt collection proceedings without further notice or to assign the claim to a debt collection agency. The customer agrees to the forwarding of the data necessary for processing (with express release from the duty of confidentiality). The right to withdraw from the contract is expressly reserved.
i) Aesthetics Medical AG reserves the right to provide all services only against advance payment.
7. Delivery
Aesthetics Medical AG has a stock of cosmetic products. Once payment has been received, the ordered goods will be shipped within 2 to 5 working days. If individual goods are not in stock, the time of delivery may be delayed depending on the manufacturer's delivery times. Delivery times are always non-binding and delays in delivery do not justify claims for damages or the possibility of cancellation of the contract by the customer. The customer is obliged to check the delivery immediately upon receipt and to return incorrect or defective deliveries to Aesthetics Medical AG within 14 days. All products not returned for these reasons will be invoiced. Aesthetics Medical AG only supplies the geographical area of Switzerland and Liechtenstein.
8. Shipping
The product prices do not include the costs for packaging and shipping, which are to be paid by the customer. The costs for packaging and shipping are charged at a flat rate of CHF 8.50. For orders with a product value of more than CHF 79.00, we do not charge any packaging and shipping costs.
9. Jurisdiction/Applicable law
The place of jurisdiction for all disputes arising from contracts with Aesthetics Medical AG is Zurich. Swiss law shall apply exclusively. The customer agrees that his digital signature is equivalent to a handwritten signature and is accepted for consents and any further declarations to Aesthetics Medical AG.
